Privacy Policy

Last updated: 1 November 2024 | Effective date: 1 November 2024 | Domain: virtualsquad.pro

1. About This Policy

VirtualSquad ("we", "us", "our") operates the website virtualsquad.pro (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our social gaming services.

We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website, you consent to the practices described in this policy.

VirtualSquad is a social gaming platform for entertainment purposes only. We do not operate any real money gambling services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name and email address when you subscribe to our newsletter
• Name, email address, phone number, and message content when you submit a contact form
• Any other information you choose to provide in communications with us

2.2 Information Collected Automatically

When you visit virtualsquad.pro, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms used to find our site
• Date and time of your visit

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for full details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our Website and social gaming services
• To respond to your enquiries and provide customer support
• To send you newsletters and updates you have subscribed to
• To analyse usage patterns and improve user experience
• To detect and prevent fraud, abuse, or security incidents
• To comply with our legal obligations under Australian law
• To enforce our Terms of Service

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website (e.g., hosting providers, email service providers). These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose information if required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of VirtualSquad, our users, or others.

5. Cookies and Tracking Technologies

Our Website uses cookies to improve your experience. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted to and from our Website
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Newsletter subscription data is retained until you unsubscribe
• Contact form submissions are retained for up to 2 years
• Technical log data is retained for up to 12 months

When personal information is no longer required, we will securely delete or de-identify it.

8. Your Rights

Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-out: You may unsubscribe from marketing communications at any time.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our Website and services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Your continued use of virtualsquad.pro after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, VirtualSquad, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234 (Mon–Fri, 9am–5pm AEST)

We will respond to all privacy-related enquiries within 30 days.