Privacy Policy
Last updated: 19 May 2026 | Effective date: 19 May 2026
This Privacy Policy describes how VirtualSquad ("we", "us", or "our"), operated at virtualsquad.pro, collects, uses, discloses, and safeguards personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using virtualsquad.pro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website.
1. Who We Are
VirtualSquad is an Australian gaming media platform providing game reviews, esports tournament coverage, and community content. Our registered business address is Level 4, 80 Mount Street, North Sydney NSW 2060, Australia. You can contact us at [email protected].
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
- Contact form submissions: name, email address, and message content when you contact us via our website.
- Newsletter subscriptions: email address when you subscribe to our mailing list.
- Tournament registrations: name, email address, gamertag, platform, and team name when you register for an event.
2.2 Information Collected Automatically
- Usage data: pages visited, time spent on pages, referring URLs, and browser type, collected via cookies and similar technologies.
- Device information: IP address, operating system, and screen resolution for analytics purposes.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To send you our newsletter and gaming content updates (only where you have subscribed).
- To process tournament registrations and send event-related communications.
- To analyse website usage and improve the performance and content of virtualsquad.pro.
- To comply with our legal obligations under Australian law.
4. Legal Basis for Processing
We process your personal information on the following bases:
- Consent: where you have explicitly opted in (e.g., newsletter subscription).
- Contractual necessity: where processing is required to fulfil a service you have requested (e.g., tournament registration).
- Legitimate interests: for website analytics and security, where our interests are not overridden by your rights.
- Legal obligation: where we are required to process data to comply with Australian law.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: trusted third-party providers who assist us in operating our website and delivering services (e.g., email delivery services), bound by confidentiality obligations.
- Legal requirements: where disclosure is required by law, court order, or governmental authority.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on virtualsquad.pro. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Newsletter subscriber data is retained until you unsubscribe.
- Contact form data is retained for up to 24 months.
- Tournament registration data is retained for up to 36 months after the relevant event.
- Analytics data is retained in aggregated, anonymised form indefinitely.
8. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete personal information.
- Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Opt-out: unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
VirtualSquad is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
- Email: [email protected]
- Post: Privacy Officer, VirtualSquad, Level 4, 80 Mount Street, North Sydney NSW 2060, Australia